Privacy Policy for Homesafe Electrical Services Ltd and Homesafe Solar and Renewables Ltd
Contact details
Name: Ryan Spencer
Phone Number: 01480 400603 or 07725095484
E-mail: homesafe-electrical@outlook.com or homesafe-solar@outlook.com
The type of personal information we collect
We currently collect and process the following information: personal identifiers/contact information (e.g. name and email), online identifiers (e.g. website user statistics), location data and characteristics.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information that you have given us in order to: ensure our website is working and performing effectively; we’re able to respond to you regarding the provision of a quote; we’re able to answer your questions about our services and we can market our services appropriately.
We may share this information internally across our companies, but we will never sell your data to external third-parties.
Under the UK General Data Protection Regulation (UK GDPR), the lawful base we rely on for processing this information is:
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored on password protected devices.
We keep all directly collected personal information for as long as required to carry out our business services, and deliver good customer outcomes. Information we hold will then be disposed of securely (e.g. deletion of emails or deletion of contact information). Data not directly collected by us, such as website user statistics, will not be copied or stored by us.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for reasonable requests and exercising your rights. If you make a request, we aim to respond to you in one month.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us. Please use the contact details provided at the top of this privacy policy.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk